Terms and Conditions

  • These terms and conditions describe the relationship between Comfort Angelz and the Parent(s) or Guardian(s) of the child named on the Registration Form.


    “Comfort Angelz” is Comfort Angelz Ltd T/A Comfort Angelz Daycare, “the child” is the child named on the Registration Form and “you” is the parent(s) or guardian(s) of the child named on the Registration Form.



    Upon receipt of a fully completed registration form together with a £45 non-refundable registration fee, Comfort Angelz will endeavour to offer a place for the days and sessions requested on the registration form. In the event that the days or sessions requested cannot be guaranteed at the preferred start date, Comfort Angelz will place the child on the waiting list and alternative sessions will be offered where possible. Comfort Angelz reserves the right not to register a child who, at the absolute discretion of the management team, is considered unsuitable for admission.



    Our deposit is £200/£100, which is required with your child’s first month’s fees 28 days before their start date

    25% of your child’s deposit will be refundable.



    We require fees to be paid a month in advance.

    Fees are payable monthly in advance on the 20th of each month. These funds must be cleared in our bank account by this date. No credit card or debit card payments will be accepted after this date.

    If payment of fees becomes overdue Comfort Angelz shall be entitled to recover the consequent administrative and legal costs.

    Payments made after the 20th of the month, without prior agreement, will be subject to a fixed late payment fine of £20 and £5 per day thereafter until the outstanding balance is settled in full.

    Comfort Angelz reserves the right to refuse admission to the child if fees are overdue by more than 30 days.


    Fees are reviewed annually and any changes to the fees will be published at least one month in advance.


    Fees for additional days or sessions, subject to availability, will be invoiced and payment must be made before the start of the session.


    Sessional fees are a minimum of 3 sessions and where applicable are calculated by the number of sessions pre-booked per month in advance.


    When your child moves into a different charge band on the event of their birthday, your new fee will be calculated from the following month.


    No reduction of fees will be given if any child is absent due to illness or holidays taken while Comfort Angelz is open. All bank holidays during the year are fully chargeable by the nursery. We also do not permit parents to swap days or sessions.

    If applicable, a sibling discount of 10% will be applied to the eldest child’s fees (this does not apply to extra sessions)



    Signed ………………………………                     Date…………………………..



    For children who are eligible for the EYFE discount, their fees will be calculated on a monthly basis with an additional charge for meals and snacks. The EYFE is only applicable during school term time which equates to 38 weeks. Fees during the school holidays will have no discount applied.



    The child will only be handed over to authorised persons, whose details must be received prior to the child’s first day of attendance. Any changes to authorised persons must immediately be given in writing to Comfort Angelz. Children should be collected promptly. Comfort Angelz must be telephoned if you are going to be late and a charge of £1.00 for every 1 minute will be added to your account.



    We require six weeks’ notice in writing to terminate the child’s place or decrease the number of set sessions. Once sessions are decreased, any request to increase the sessions again will be subject to availability at the time.

    Comfort Angelz reserves the right, that if any of the terms and conditions are breached, or in the opinion of the management team, it is considered that the attendance of the child is harmful to the health, safety or well being of other children within the nursery, or any member of staff employed by Comfort Angelz, notice maybe given to you, or in some cases a request for the child to be removed immediately, in which case, the normal notice requirements will not apply.


    Optional trips and activities may occasionally be arranged. They are charged for in arrears and parental permission will always be required.



    Where a child is away from the nursery due to sickness or diarrhoea and taking prescribed medication, they are required to stay at home for a minimum of 48 hours before coming back to the nursery. This complies with best practice set by the health protection agency to stop the spread of infection. Any child who returns to the nursery after any such illness must be fully recovered and able to maintain a normal healthy diet.


    These terms and conditions stand in conjunction with Comfort Angelz‘s Policies and Procedures, copies of which are available to view at any time.



    Comfort Angelz is open from 07.30 – 18.30 Monday to Friday and cannot admit children out of these hours. Comfort Angelz will be closed from Christmas Eve until the first working day of the New Year and on all Public Bank Holidays.



    The use of the car park for drop offs is done so entirely at your own risk.



    If a member of staff employed by Comfort Angelz is employed within six months by you to care for your child between the hours of 07.30 and 18.30, Monday to Friday, a recruitment fee of 20% of the employee’s salary at the time their Employment with Comfort Angelz terminated will be charged.



    Comfort Angelz does not accept responsibility for lost or damaged property and asks that the child’s clothing be clearly labelled to help avoid any loss. No money, jewellery or other valuables should be brought to nursery.



    As a registered day care provider, Comfort Angelz is under obligation to report to Social Services any incident where it is considered that a child may have been harmed or neglected. This may be done without informing the parent or guardian.



    Comfort Angelz will not be held responsible for failure to provide a nursery facility resulting from events beyond its reasonable control.